Frequently Asked Questions

¿Cuánto cobran por el envío?

Ofrecemos envío gratuito a más de 200 países de todo el mundo*.
*con algunas excepciones

Will I be charged any shipping, customs, or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support3g@3garunastoreusa.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support3g@3garunastoreusa.com