Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 3garunastoreusa.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Have not used them yet but they do feel kinda thin that can be broken easily i’m only using it to chop cilantro so it works
Perfect celery scissors
It is pretty small but they are sharp enough to cut vegetables. I have also cut grape tomatoes and cucumbers with them, though it smashes them.
Delivery is fast I will use it well
The bagged coffee tastes good. It's delicious.
These work great!
They look normal but very small. If you take a normal bunch of chives, it doesn't fit and doesn't cut well. You have to divide it into several pieces, then it cuts well.
Have not used it yet but looks good
I called it cooking made easy 😊 🤗 It's also very sharp while cutting ✂️ I recommend you go for it and thank me later 😀 😀
Ok
These are perfection, they are quite small but that is great because they do not take up much drawer space. They cut green onions perfectly!
Love these scissors will be ordering more
It arrived in Kharkov quickly via Ukrposhta (two weeks). The scissors themselves are incredibly small, suitable only for people with medium and small fingers. I haven't prepared the salad yet, so I don't know how they cut it. Thank you.
Good tool for kitchen and good seller
The size is small, but it meets what was advertised
👍
The product arrived quickly and is of good quality, meeting expectations very well! I recommend it to those who are interested.
horrible doesn't cut anything
Great product, I recommend it perfectly.
Fire 🔥
very nice scissors for cutting suitcase or dandelion flowers. They are very sharp! Now it's a pleasure to chop the greens.
Product as advertised
Excellent!
cut the eggs or fuck the cocks to hell
Product arrives in excellent condition. Cuts very well, fulfilling its function without any problem.